Field Officer (Relationship, Collection & Recovery) - Central Java Placement

Join BCA Finance as a Field Officer (Relationship, Collection & Recovery) in Central Java and play a pivotal role in maintaining strong customer relationships while ensuring timely debt recovery. This position is ideal for dynamic professionals who thrive in a fast-paced environment and are passionate about delivering exceptional service. With BCA Finance, you'll have the opportunity to grow your career while contributing to a leading financial institution.

As a Field Officer, you'll be the primary point of contact for customers, providing personalized service and building long-lasting relationships. Your daily tasks will include visiting clients, resolving their concerns, and ensuring timely debt recovery. You'll use tools like CRM systems and mobile banking apps to streamline your workflow and enhance customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with customers through regular visits and personalized service.
• Ensure timely debt recovery by following up on overdue payments and negotiating payment plans.
• Resolve customer concerns and issues promptly to maintain high levels of customer satisfaction.
• Use CRM systems and mobile banking apps to track customer interactions and manage debt recovery processes.
• Provide exceptional service by understanding customer needs and offering tailored solutions.
• Monitor and report on key performance indicators (KPIs) to ensure compliance with company targets.
• Collaborate with the team to achieve collective goals and support each other's growth.
• Stay updated with industry trends and best practices to continuously improve service delivery.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in a customer service or debt recovery role.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Proficient in using CRM systems and mobile banking apps.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent problem-solving skills to resolve customer issues effectively.
• Knowledge of local regulations and financial products.
• Fluent in Indonesian and English.

🛠️ Keahlian

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