Customer Service Live Chat Representative - Valdo (Surakarta)

Join Valdo as a Customer Service Live Chat Representative in Surakarta and become the friendly voice behind our brand! In this dynamic role, you’ll engage with customers in real-time, providing exceptional support, resolving inquiries, and ensuring a seamless experience. Valdo, a trusted name in [industry], is looking for a passionate individual to join our team and help us deliver outstanding customer service.

As a Customer Service Live Chat Representative, you'll be the first point of contact for our customers, using tools like LiveChat, Zendesk, or similar platforms to assist them with their queries. You'll need to be quick-thinking, patient, and have a knack for problem-solving. This is a great opportunity to grow within a company that values its employees and offers competitive benefits.

📋 Tanggung Jawab Pekerjaan

• Provide real-time customer support via live chat, email, or phone, ensuring a high level of customer satisfaction.
• Resolve customer inquiries and complaints efficiently, using tools like LiveChat, Zendesk, or similar platforms.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with the sales and marketing teams to ensure a consistent and positive customer experience.
• Stay updated with company policies and procedures to provide accurate information to customers.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Participate in training sessions and continuous learning to stay current with best practices in customer service.
• Adhere to service level agreements (SLAs) and performance metrics to ensure high standards of service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a live chat or call center environment.
• Excellent communication skills in both written and spoken Indonesian.
• Strong problem-solving and multitasking abilities to handle multiple customer interactions simultaneously.
• Familiarity with customer service software such as LiveChat, Zendesk, or similar platforms.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field is a plus.
• Certification in customer service or related fields is a plus.
• Passionate about delivering exceptional customer service and helping others.

🛠️ Keahlian

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